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- What’s provided?
- At Lilac Lodge Cattery your cat will be provided with a soft comfortable bed. A choice of food. We stock a wide range of commercial cat foods, both wet and dry. If your cat is prescribed a specific diet we ask that you provide that. Your cat will have access to a cat litter tray with high quality cat litter. Daily treats are given in the afternoon. These will include Dreamies, Liver nibbles, fish and chicken tip bits, and other such kitty delights. Toys will also be provided. Lilac Lodge Cattery is brick built and is both naturally and mechnically ventilated. It is suitable for all weathers. All pens are built to comply with the CIEH Model Licence Conditions for Cat Boarding Establishments.
- How much do you charge?
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1 cat £15 per day
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2 cats £25 per day
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3 cats £30 per day
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4 cats £36 per day
- Opening Hours
- Monday – Saturday 8-10.30am - 4-6pm. Sunday 9.30am-10.30am.
Outside of these hours can be accommodated for but will be charged.
- Are you open Bank Holidays?
- We open all Bank Holidays except Christmas Day. Over Bank holiday periods we request a minimum of a 3 day stay and over Christmas, New Year and Easter the minimum stay period is 5 days.
- How do I book?
- You can email me at – cattery@lilaclodge.co.uk, give me a call or use this sites contact form. We also arrange bookings via messenger services.
- How do I pay?
- I accept cash, cheque or bank transfer.
Payment is required on admission to the cattery.
A £40 (non-refundable) deposit is now required once a booking is made.
I do not give refunds for shortened stays or early returns; you will be charged for the full duration of your original booking.
- Can I cancel a booking?
- Yes you can cancel a booking, I understand that life sometimes changes. However I would request that you give seven days’ notice of the cancellation prior to the start date of the booking. Cancellations after the expected arrival are not refundable, other cancellation fees will be at the cattery's discretion.
- How can I keep updated on my cat?
- If your cat is staying with me for a week or more I will send you a once a week update on your mobile. Our Facebook site is frequently updated with photos. If I have any concerns about your cat I will keep you updated and seek the advice from my local Vets Hallcroft Vetinary Service.
- What happens if my cat is taken ill?
- I strive to provide the best quality care and safe environment I can. Should your cat become ill or injured whilst staying with me I will promptly seek advice from Hall Court Veterinary practice. Our insurance will cover any new illnesses or new injuries sustained whilst staying at Lilac Lodge. Any long term or pre-existing conditions will not be covered and you should ensure your cat has pre-existing insurance for such matters. Please be aware that cats staying at Lilac Lodge Cattery do so at the owner’s risk. Whilst I take every care to ensure I provide a safe and caring environment I cannot be held liable for accidents, illness or loss of the cats in the Cattery.
If your cat appears ill on arrival to the Cattery I reserve the right to seek advice from Hallcourt Vets and decline admission if that is the advice given. It is essential that all cats are appropriately protected.
- My cat is very nervous.
- I suggest that you come along and have a look round the cattery before bringing the cat to stay. When your cat comes to stay I suggest you bring along some of their own belongings such as their bed toys and grooming aids. I use Feliway Diffuser for unsettled cats. This gives off a pheromone which cats like. I also put some Cat Nip in the cabins, dried and fresh from the garden which I find relaxes the cat. Because my cattery is small and I’m in and out all day, I can spend more time with the cats. The cats have radio 2 on throughout the day. All the cabins have the view from the French windows, so they can see the coming and goings of the day, the chickens wondering around, the wildlife and my family. My own cats are around the garden all day.
I’m happy to follow any sensible requests you may have for settling your cat, as you are the person who knows your cat best of all. Please feel free to discuss the matter with me.
- Does my Cat require Vaccinations before staying at Lilac Lodge Cattery?
- Yes your cat must have an update vaccination programme, including vaccinations for Feline Enteritis, and Cat Flu. The vaccination record must accompany the cat on admission to cattery, and be left with the Cat for the duration of its stay. Any cat not attending with an appropriate vaccination record will be refused admission, it is imperative that I maintain a safe environment for all cats staying at the cattery.
- My Cat needs medications, can you give them?
- Yes I’m happy to give any prescribed medication issued by a vet. It must be in the original container, clearly labelled, with the cats name on it, and the required dosage.
Please ensure you provide enough medication for duration of the cats stay. I’m also able to given prescribed treatments for diabetic cats including injections.
If there is question not covered here please do not hesitate to contact me.
- Worming and Flea Treatment
- All cats must be wormed and have been given preventive flea treatment prior to admission to the cattery, after all no one wants to take home uninvited guests! Should any cat be found to have fleas or worms whilst staying with me I will treat the infestation promptly and a charge will be added to your bill. Unfortunately I’m unable to take unneutered males in the cattery over the age of 6 months.
- GDPR (General Data Protection Regulation) & CCTV
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On admission to the cattery I will ask you to complete a simple questionnaire regarding your cats basic needs, and the cats personal care.
We are required to take and maintain information on our customers and their cats. This includes name, address, email, telephone numbers, emergency contact, details of the cats and their medical conditions (if they have any) along with vaccination details and expiry dates. We also ask for your vet details in case of an emergency.
This data is provided by yourselves on our booking form submitted either in person or electronically. We then maintain this information in hard copy format. We do not process this information in any way, we do not use the data for any other purpose unless we are required to contact you during your cat(s) stay.
We do not share your information with anyone. However, I am a licensed cattery and can be inspected by Bassetlaw District Council and they have the right to see completed boarding documents in order to confirm that I am complying with the terms of our boarding license.
Printed copies of any invoices are kept for six years as required for any business by HMRC. We ask our customers to complete a new booking form annually these are kept securely, they are of disposed by means of incineration once the year has passed.
The Cattery is fully alarmed for security and fire and we have CCTV in place.
- Customer Reviews
- Reviews left by customers can be seen on our Facebook page (link at the top of the page and Google (link below)
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